Browse support queries categorized by feature area.
General FAQ
No. FX20 is a Wi-Fi router and requires an existing active internet connection from an Internet Service Provider (ISP) such as Comcast, Spectrum, or AT&T.
We offer a 30-day money-back guarantee for products purchased directly from RouterKing USA. The item must be returned in its original packaging with all accessories.
Product & Specs
Wi-Fi 6 (802.11ax) is the latest generation of Wi-Fi technology, offering faster speeds, greater capacity, and improved performance in homes with many connected devices.
AX1800 refers to the Wi-Fi standard (AX for Wi-Fi 6) and the combined maximum theoretical bandwidth (up to 1.8 Gbps total: 574 Mbps on 2.4GHz and 1201 Mbps on 5GHz).
SEIONA & Security
SEIONA is an advanced family safety and network protection service developed by Franklin Access. It allows parents to manage screen time, filter content, and monitor usage directly on the network.
Yes, the FX20 works perfectly as a high-speed Wi-Fi 6 router without a SEIONA subscription. SEIONA is an optional enhancement for advanced family protection features.
Cannot Find What You Are Looking For?
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